Midnight Mirrors provides free delivery Monday to Saturday (except Bank Holidays), between 8.00am and 6pm to addresses within the UK mainland. For all addresses outside of the mainland there will be an additional charge.

Receiving Your Delivery

A signature will be required to confirm receipt of delivery. If this is not possible, a notice will be left stating that an attempt was made to deliver your goods with a contact number in order for you to arrange another delivery time. Please note added cost may be incurred should another attempt fail.

If you know that you will not be home at the time of delivery, we can deliver to a neighbour or leave the item somewhere at your property on your instructions. This may be done entirely at your own risk. Midnight Mirrors and our courier service cannot be held responsible for these items after delivery has been made.

Returns In the event of dissatisfaction with a product, the item must be returned within 7 days of receipt in its original packaging. Please note that you are responsible for the item(s) and packaging until it is received by us. Midnight Mirrors withhold the right to refund if the goods are returned damaged due to insufficient packaging. We are happy assist with the arrangement of returned goods where possible. Please note the customer is responsible for the cost of returning goods and refund fees of approx 5% incurred by the credit card refund transaction.

Orders to be shipped to mainland UK typically arrive between 10-14 days. In cases where Midnight Mirrors cannot guarantee a specified delivery time, we will do our best to inform you as soon as possible. You may cancel your order if you do not wish to wait. Delivery times may vary for orders shipped to addresses outside mainland UK. Orders may be cancelled at any time before they have been despached for standard items.

For items that are to be made to a customers own specification, all out of pocket expenses incurred up to the point of cancellation will be payable. All Cancellations will incur a 10% processing fee or £20 which ever is the greater.